HOW to
SUPPORT - Student Services
Solutions
Rising costs, employee turnover, lower conversion, student
financing, mounting paperwork and competition for students
all can significantly impact your school's ability to
grow while maintaining a quality education.
Our student services solutions help your college or
university work more effectively with prospective and current
students. By partnering with our experienced business
outsourcing center, schools improve efficiencies and revenue
while positively impacting each student's experience.
Our call center higher education services and retention
strategies include:
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Our experienced outsourcing
team has proven retention increases
of more than 4%. What would
that mean for your graduation rates
and revenue? |
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READ OUR CASE STUDY TO LEARN ABOUT REAL
WORLD RESULTS
CASE Study: Rapidly growing,
regionally accredited university with more than 12,000
students, mostly online
This university wanted to increase student retention,
satisfaction and revenue through improved student services
while still maintaining its rapid growth. Their
current, sub-optimal systems made tracking student
communications and monitoring the student life cycle
difficult and inefficient.
After meeting with the university, analyzing their
processes and agreeing upon outcome goals, an innovative
24/7, inbound/outbound student contact help desk was
established in India that was solely responsible for
student retention. The contact desk provided an
inbound hotline for students and outbound
services including new student orientation, class
start questions, books, internet access, understanding the
online platform, financial aid applications, transcripts,
and ongoing class support through graduation. In
addition, the desk helped early drop outs resolve issues,
allowing them to return to class. Support continued
throughout degree programs via calls and emails and the use
of surveys to gauge student satisfaction.
Registrar's office processing such as application form
data entry, transcript evaluation, and registration were
moved to the India center and a student support desk was
established to help all students manage their academic
calendars and stay current with university policies
throughout their program of study. The Call Center
established a team to collect accounts receivables and help
students with the financial aid processes while retaining
an internal control system at the university.
The Call Center created a technical team to respond
to student needs concerning the online platform, and
academic and admissions teams to assist with international
student enrollment.
Another Call Center team called schools to set up onsite
appointments in the US to promote education programs,
resulting in increased enrollments for the university.
The university continues to work with the call center to
explore additional opportunities for business process
outsourcing.
To learn more about the call center services and
discuss your goals, email info@howopportunityworks.com
or complete our Request For Information Form. Be sure
to ask for our 12 page booklet, "Student Retention
Suite".
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